• Refund policy

Refund policy

Last updated: [Date]

At [Your Store Name], we want you to be completely satisfied with your purchase. We have a [30-day] return policy, which means you have [30 days] after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused

  • With tags attached

  • In its original packaging

  • You will also need the receipt or proof of purchase.

Initiating a Return

To start a return, you can contact us at [Your Support Email Address].

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Address: [Your Physical Return Address]

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within [10 business days]. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than [15 business days] have passed since we’ve approved your return, please contact us at [Your Support Email Address].

🛠️ How to Add This to Shopify

  1. Log in to your Shopify Admin.

  2. Go to Settings (bottom left corner) > Policies.

  3. Scroll down to the Refund Policy section.

  4. Paste the text above.

  5. Edit the bracketed information to match your business details.

  6. Click Save.

💡 Key Decisions You Need to Make

Before publishing, ensure you have decided on the following:

  • Return Window: Is it 14, 30, or 60 days?

  • Return Shipping: Will you provide a free shipping label (deducted from their refund) or must the customer pay for shipping themselves? You should clarify this in the "Initiating a Return" section.

  • Restocking Fee: Do you charge a fee for returns? If so, this must be explicitly stated.